Communication Channels

These are the channels through which customers can reach out for support, such as email, live chat, or community portal.

These are the channels through which customers can reach out for support, such as email, live chat, or community portal. We'll need to integrate these channels with Supportbench so that customer inquiries are captured as tickets. Let's go through each channel you want to use and set up the necessary configurations.

It is pivotal to properly configure these to get things working the way you need within Supportbench