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Getting Started API Guide Knowledge base Get Started

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Getting Started

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Getting Started

👏Welcome to Supportbench

What should you do first?

Communication Channels
Your Account
Modules and Policies
Divisions and Teams
Adding our First Queues
Defining user Roles
Assets and Asset categories
Adding your Agents
Enabling Escalations

Priority settings

SLA Management
Priorities, Statuses and Activity Types
Custom Fields
Issues
Case Policies

Integrations

Intercom

Workflows

Workflows

What should you do first?

Enabling Escalations

This is how we enable your escalations workflow.

Updated 10 months ago

Adding your Agents