Case Object

The case object is what is returned when retrieving a case or querying cases.

Name	Summary
id_prefix	The prefix of the id.
id	The case id with the prefix.
division_id	The case division id.
division	The display name of the division.
status_id	The case status id. Any id other than 0 is open.
status	The display name of the state.
closed_on	The date the case was closed.
closed_unix	The date the case was closed in a UNIX time stamp.
closed_ago	The date the case was closed in readable text.
owner_id	The agent owner id.
owner	The full name of the agent owner.
queue_id	The queue id the case is in.
queue	The display name of the queue the case is in.
sla_target	The next SLA target of the case before an SLA violation.
sla_target_unix	The next SLA target of the case before an SLA violation in a UNIX time stamp.
sla_target_readable	The next SLA target of the case before an SLA violation in readable text.
support_level	The display name of the case support level.
priority_id	The priority id.
priority	The display name of the priority.
priority_color	The color of the priority.
issue_id	The issue id.
issue	The display name of the issue.
outcome_id	The outcome id.
outcome	The display name of the outcome id.
asset_id	The assigned asset id.
asset	The display name of the assigned asset.
company_id	The company id.
company	The name of the assigned company.
contact_id	The contact id.
contact	The full name of the assigned contact.
email	The assigned contact's email address.
subject	The case subject.
summary	The case summary.
tags	An array of tags associated to the case.
sat_score	The customer satisfaction score. 1 = Satisfied 2 = Not satisfied
nps_score	The NPS score from 1-10.
csr_recieved	The date the survey was received.
forum	The display name of the forum.
forum_resolved	Resolved within the forum.
fields	An object array of key value pairs for custom fields related to this case if they exist. name = The field name. value = The value of the field.
last_activity_id	The last activity id related to this case.
last_activity_type	The last activity type name related to this case.
last_activity_type_id	The last activity type id related to this case.
last_activity_type_icon	The last activity type full URL of the icon related to this case.
modified	The last date the case was modified in UTC.
modified_unix	The last date the case was modified in UTC in a UNIX time stamp.
modified_ago	The last date the case was modified in readable text.
created	The date the case was created in UTC.
created_unix	The date the case was created in UTC in a UNIX time stamp.
created_ago	The date the case was created in readable text.
activities	The activities attached to the case. See the activity view object below.