The case object is what is returned when retrieving a case or querying cases.
| Name | Summary |
|---|---|
| id_prefix | The prefix of the id. |
| id | The case id with the prefix. |
| division_id | The case division id. |
| division | The display name of the division. |
| status_id | The case status id. Any id other than 0 is open. |
| status | The display name of the state. |
| closed_on | The date the case was closed. |
| closed_unix | The date the case was closed in a UNIX time stamp. |
| closed_ago | The date the case was closed in readable text. |
| owner_id | The agent owner id. |
| owner | The full name of the agent owner. |
| queue_id | The queue id the case is in. |
| queue | The display name of the queue the case is in. |
| sla_target | The next SLA target of the case before an SLA violation. |
| sla_target_unix | The next SLA target of the case before an SLA violation in a UNIX time stamp. |
| sla_target_readable | The next SLA target of the case before an SLA violation in readable text. |
| support_level | The display name of the case support level. |
| priority_id | The priority id. |
| priority | The display name of the priority. |
| priority_color | The color of the priority. |
| issue_id | The issue id. |
| issue | The display name of the issue. |
| outcome_id | The outcome id. |
| outcome | The display name of the outcome id. |
| asset_id | The assigned asset id. |
| asset | The display name of the assigned asset. |
| company_id | The company id. |
| company | The name of the assigned company. |
| contact_id | The contact id. |
| contact | The full name of the assigned contact. |
| The assigned contact's email address. | |
| subject | The case subject. |
| summary | The case summary. |
| tags | An array of tags associated to the case. |
| sat_score | The customer satisfaction score. 1 = Satisfied 2 = Not satisfied |
| nps_score | The NPS score from 1-10. |
| csr_recieved | The date the survey was received. |
| forum | The display name of the forum. |
| forum_resolved | Resolved within the forum. |
| fields | An object array of key value pairs for custom fields related to this case if they exist. name = The field name. value = The value of the field. |
| last_activity_id | The last activity id related to this case. |
| last_activity_type | The last activity type name related to this case. |
| last_activity_type_id | The last activity type id related to this case. |
| last_activity_type_icon | The last activity type full URL of the icon related to this case. |
| modified | The last date the case was modified in UTC. |
| modified_unix | The last date the case was modified in UTC in a UNIX time stamp. |
| modified_ago | The last date the case was modified in readable text. |
| created | The date the case was created in UTC. |
| created_unix | The date the case was created in UTC in a UNIX time stamp. |
| created_ago | The date the case was created in readable text. |
| activities | The activities attached to the case. See the activity view object below. |