Policy Object

The case policy object is used by case policies to control the behavior of a case view or action.

Name	Summary
id	The id of the policy.
customer_required	Is the customer required? ** For the case view this will always return null.
summary_show	Show the case summary.
summary_required	The summary is required to save. ** For the case view this will always return null.
tags_show	Show the tags field.
tags_required	Tags field is required to save. ** For the case view this will always return null.
asset_show	Show the assigned asset.
asset_required	Asset field is required to save. ** For the case view this will always return null.
priority_show	Show the assigned priority.
priority_required	** For the case view this will always return null.
issue_show	Show the assigned issue.
issue_required	The issue field is required to save. ** For the case view this will always return null.
fields	A list of fields for cases from this policy item.

Policy Field Object

Name	Summary
id	The id of the field.
name	The display name of the field.
show	Show the field.
required	Require the field to save. ** For the case view this will always return null.