Policy Object

The case policy object is used by case policies to control the behavior of a case view or action.

NameSummary
idThe id of the policy.
customer_requiredIs the customer required?
** For the case view this will always return null.
summary_showShow the case summary.
summary_requiredThe summary is required to save.
** For the case view this will always return null.
tags_showShow the tags field.
tags_requiredTags field is required to save.
** For the case view this will always return null.
asset_showShow the assigned asset.
asset_requiredAsset field is required to save.
** For the case view this will always return null.
priority_showShow the assigned priority.
priority_required** For the case view this will always return null.
issue_showShow the assigned issue.
issue_requiredThe issue field is required to save.
** For the case view this will always return null.
fieldsA list of fields for cases from this policy item.

Policy Field Object

NameSummary
idThe id of the field.
nameThe display name of the field.
showShow the field.
requiredRequire the field to save.
** For the case view this will always return null.