The article object is what is returned when retrieving an article or querying articles.
Name | Summary |
|---|---|
id_prefix | The prefix of the id. |
id | The article id with the prefix. |
title | The title of the article. |
summary | The summary of the article. |
content | The contents of the article in HTML. |
published | Whether the article is published to the community or just internally. |
status_id | The article status id. |
status | The display name of the state. |
hot | Whether the article is a hot article and available within the case creation screen in Supportbench. |
owner_id | The agent owner id. |
owner | The full name of the agent owner. |
queue_id | The queue id the case is in. |
queue | The display name of the queue the case is in. |
review_date | The date the article expires and fires the selected action. |
review_action_id | The action id of the reviewed article. |
review_action | The name of the review action. |
tags | An array of tags associated to the article. |
category_id | The related case category id of the article. |
category | The display name of the related category. |
priority_id | The related case priority id. |
priority | The display name of the related case priority. |
issue_id | The related case issue id. |
issue | The display name of the related case issue. |
outcome_id | The related case outcome id. |
outcome | The display name of the related case outcome id. |
case_id | The case id where this article was created from. |
activity_id | The activity id where this article was created from. |
containers | An array of containers that this article is related to. Please see the container object below. |
fields | An object array of key value pairs for custom fields related to this case if they exist. |
attachments | An array of attachments that this article contains. Please see the attachment object below. |
modified | The last date the case was modified in UTC. |
created | The date the case was created in UTC. |