Article Object

The article object is what is returned when retrieving an article or querying articles.

Name	Summary
id_prefix	The prefix of the id.
id	The article id with the prefix.
title	The title of the article.
summary	The summary of the article.
content	The contents of the article in HTML.
published	Whether the article is published to the community or just internally.
status_id	The article status id.
status	The display name of the state.
hot	Whether the article is a hot article and available within the case creation screen in Supportbench.
owner_id	The agent owner id.
owner	The full name of the agent owner.
queue_id	The queue id the case is in.
queue	The display name of the queue the case is in.
review_date	The date the article expires and fires the selected action.
review_action_id	The action id of the reviewed article.
review_action	The name of the review action.
tags	An array of tags associated to the article.
category_id	The related case category id of the article.
category	The display name of the related category.
priority_id	The related case priority id.
priority	The display name of the related case priority.
issue_id	The related case issue id.
issue	The display name of the related case issue.
outcome_id	The related case outcome id.
outcome	The display name of the related case outcome id.
case_id	The case id where this article was created from.
activity_id	The activity id where this article was created from.
containers	An array of containers that this article is related to. Please see the container object below.
fields	An object array of key value pairs for custom fields related to this case if they exist. name = The field name. value = The value of the field.
attachments	An array of attachments that this article contains. Please see the attachment object below.
modified	The last date the case was modified in UTC.
created	The date the case was created in UTC.