Create an Activity

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Creating a new activity for a case from the API can be done by posting your activity object to Supportbench. Updating activities are not supported.

When creating an activity, the below fields are available to you.

NameRequiredDefaultSummary
case_idyes
The case id this activity is associated to.
type_idyes
The activity type. i.e. Task
contact_idno
The contact associated to this activity.
time_spentno0The time spent in minutes.
subjectno
The subject of the activity if different from the case.
publicnoFalseIs the case available within the communities.
importantnoFalseSet the important flag.
logsnoFalseSet the log flag.
solutionnoFalseSet the solution flag.
email_fromno
The email from.
email_tono
The email to addresses separated by commas.
email_ccno
The email cc addresses separated by commas
contentyes
The activity content in HTML.
dueno
Used for tasks. The date the task is due.
completed_onno
Used for tasks. The date the task was completed on.
attachment_group_idno
When attaching files, enter the attachment group id associated to the files to attach to this activity.
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