Creating a new activity for a case from the API can be done by posting your activity object to Supportbench. Updating activities are not supported.
When creating an activity, the below fields are available to you.
Name | Required | Default | Summary |
|---|---|---|---|
case_id | yes | The case id this activity is associated to. | |
type_id | yes | The activity type. i.e. Task | |
contact_id | no | The contact associated to this activity. | |
time_spent | no | 0 | The time spent in minutes. |
subject | no | The subject of the activity if different from the case. | |
public | no | False | Is the case available within the communities. |
important | no | False | Set the important flag. |
logs | no | False | Set the log flag. |
solution | no | False | Set the solution flag. |
email_from | no | The email from. | |
email_to | no | The email to addresses separated by commas. | |
email_cc | no | The email cc addresses separated by commas | |
content | yes | The activity content in HTML. | |
due | no | Used for tasks. The date the task is due. | |
completed_on | no | Used for tasks. The date the task was completed on. | |
attachment_group_id | no | When attaching files, enter the attachment group id associated to the files to attach to this activity. |