post https://api.supportbench.com/case/assign
To assign a case, you must post the assignment arguments.
Arguments
Name | Required | Description |
|---|---|---|
id | Yes | The case id to update. |
agent_id | Yes | The agent id to assign the case to. This must be set if the queue id is not. |
queue_id | Yes | The queue id to assign the case to. This must be set if the agent id is not. If both the agent and queue id's are set, the queue_id will be taken as the authoritative assignment location. |