Activity Object

NameSummary
idThe activity id.
case_idThe case id of the activity.
type_idThe activity type id.
typeThe display name of the activity type.
type_iconThe icon of the activity type.
contact_idThe contact id of the activity.
contactThe contact name of the activity.
contact_emailThe contact email address.
time_spentTime spent on the activity in minutes.
subjectThe subject of the activity if an incoming email.
publicIs the activity publicly view-able in the communities.
importantImportant flag is set.
logslogs flag is set.
solutionsolution flag is set.
email_fromThe from address of the the incoming email if the activity was one.
email_toThe to addresses of the incoming / outgoing email.
email_ccThe cc addresses of the incoming / outgoing email.
contentThe activity content as HTML.
content_plaintextThe activity content with no HTML.
createdby_idThe agent id who created the activity if created by one.
createdbyThe agent name who created the activity if created by one.
createdThe date the activity was created in UTC.
created_unixThe date the activity was created as a time stamp.
created_agoThe date the activity was created in a friendly time.
dueThe date the activity was is due on in UTC. Only used for tasks.
due_unixThe date the activity was is due on in UTC as a UNIX time stamp. Only used for tasks.
due_agoThe date the activity was is due on in UTC in a friendly format. Only used for tasks.
completed_onThe date the activity was completed on in UTC. Only used for tasks.
completed_on_unixThe date the activity was completed on in UTC as a UNIX time stamp. Only used for tasks.
completed_on_agoThe date the activity was completed on in UTC in a friendly format. Only used for tasks.
response_timeThe response time from the last activity.
sla_response_timeThe SLA response time if there was an SLA set on the case.
sla_response_time_expectedThe SLA response time that was expected on this activity.
attachmentsAn array of attachments linked to this activity. Please see the attachment object in the next section.