Create / Update a Case

Creating and updating a case from the API can be done by posting your case object to Supportbench.

The only difference between case creations and updates is including a case id within the case object.

When creating or updating a case, the below fields are available to you.

Name	Required	Limit	Default	Availability	Summary
id_prefix	no	5 characters	"C"	New	The prefix of the case. You can assign new case prefix's within the API administration section.
id_source	no	25 characters		New	The source id of the case. You can assign custom ID's from existing systems or importing them into Supportbench.
id	no - when creating yes - when updating	30 characters		Update	The full case id including the prefix.
division_id	yes	Integer		New / Update	The case category id.
status_id	no	Integer	1	New / Update	The case status id.
min_to_close	no	Integer		New / Update	If the case status is set to closed (0), then this sets when to close the case from now. i.e. 1440 min or 1 day from now. This allows cases not to have a re-opened statistic if closed accidentally.
owner_id	no	Integer		New / Update	The agent id of the case owner.
priority_id	yes	Integer		New / Update	The priority id of the case.
issue_id	no	Integer		New / Update	The issue id of the case.
outcome_id	no	Integer		New / Update	The case outcome id. Used when closing the case.
asset_id	no	30 characters		New / Update	The asset id assigned to the case.
company_id	no	30 characters		New / Update	The company id of the company assigned to the case.
contact_id	no	30 characters		New / Update	The contact id of the company assigned to the case.
subject	yes	250 characters		New / Update	The subject of the case.
summary	no	2500 characters		New / Update	The summary of the case.
tags	no	100 characters per tag		New / Update	A tag array assigned to the case. If updating, the tags defined here will overwrite any existing tags.
fields	no	See field object		New / Update	A field array of custom fields to insert or update. Please see the field object below.

Field Object

Name	Required	Limit	Default	Summary
id	yes	Integer		The field id of the field you wish to update. The field id must map to a valid field in the case.
value	yes	Dropdown list - Integer Checkbox - Boolean Text box - Unlimited		The value of the custom field. The value is dependent on the field type.