Adding your Agents

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Getting Started API Guide Knowledge base Get Started

Home Getting Started API Guide

v1.0

Getting Started API Guide Knowledge base Get Started Home

Getting Started

v1.0Home Getting Started API Guide

Getting Started

👏Welcome to Supportbench

What should you do first?

Communication Channels
Your Account
Modules and Policies
Divisions and Teams
Adding our First Queues
Defining user Roles
Assets and Asset categories
Adding your Agents
Enabling Escalations

Priority settings

SLA Management
Priorities, Statuses and Activity Types
Custom Fields
Issues
Case Policies

Integrations

Intercom

Workflows

Workflows