Assign to Agent or Queue

To assign a case, you must post the assignment arguments.

Arguments

NameRequiredDescription
idYesThe case id to update.
agent_idYesThe agent id to assign the case to. This must be set if the queue id is not.
queue_idYesThe queue id to assign the case to. This must be set if the agent id is not.

If both the agent and queue id's are set, the queue_id will be taken as the authoritative assignment location.
Language
Authorization