Article Object

The article object is what is returned when retrieving an article or querying articles.

NameSummary
id_prefixThe prefix of the id.
idThe article id with the prefix.
titleThe title of the article.
summaryThe summary of the article.
contentThe contents of the article in HTML.
publishedWhether the article is published to the community or just internally.
status_idThe article status id.
statusThe display name of the state.
hotWhether the article is a hot article and available within the case creation screen in Supportbench.
owner_idThe agent owner id.
ownerThe full name of the agent owner.
queue_idThe queue id the case is in.
queueThe display name of the queue the case is in.
review_dateThe date the article expires and fires the selected action.
review_action_idThe action id of the reviewed article.
review_actionThe name of the review action.
tagsAn array of tags associated to the article.
category_idThe related case category id of the article.
categoryThe display name of the related category.
priority_idThe related case priority id.
priorityThe display name of the related case priority.
issue_idThe related case issue id.
issueThe display name of the related case issue.
outcome_idThe related case outcome id.
outcomeThe display name of the related case outcome id.
case_idThe case id where this article was created from.
activity_idThe activity id where this article was created from.
containersAn array of containers that this article is related to. Please see the container object below.
fieldsAn object array of key value pairs for custom fields related to this case if they exist.
name = The field name.
value = The value of the field.
attachmentsAn array of attachments that this article contains. Please see the attachment object below.
modifiedThe last date the case was modified in UTC.
createdThe date the case was created in UTC.