{"_id":"5856f1bfa08dfc230046dc31","project":"565416f3ac09cc2100feb2d5","initVersion":{"_id":"565416f4ac09cc2100feb2d8","version":"1.0"},"user":{"_id":"565416cace43aa21002b2566","username":"","name":"Eric Klimuk"},"__v":0,"createdAt":"2016-12-18T20:29:51.252Z","changelog":[{"_id":"5856f1bfa08dfc230046dc38","update":"Calendar events across midnight don't display.","type":"fixed"},{"_id":"5856f1bfa08dfc230046dc37","update":"Ability to match open cases by subject line in incoming email cases.","type":"added"},{"_id":"5856f1bfa08dfc230046dc36","update":"Role to not allow agents to send to trash for cases.","type":"added"},{"_id":"5856f1bfa08dfc230046dc35","update":"Role to allow agents to bulk close cases (default for admins)","type":"added"},{"_id":"5856f1bfa08dfc230046dc34","update":"Can submit a support request to support from interface.","type":"added"},{"_id":"5856f1bfa08dfc230046dc33","update":"Quick link to billing for those admins registered as a billing admin.","type":"added"},{"_id":"5856f1bfa08dfc230046dc32","update":"","type":"added"}],"body":"[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"2 New role options\"\n}\n[/block]\n**Summary**\n\nThere are 2 new role options available.  You can now:\n\n- Close cases in bulk from the command center.  This will ignore case policy rules and force close the selected cases. This role option by default is only enabled for the administrator role.  \n\n- Restrict agents from transferring cases into the trash.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/21f303f-1.png\",\n        \"1.png\",\n        592,\n        393,\n        \"#e3e4df\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/f3987c3-2.png\",\n        \"2.png\",\n        447,\n        326,\n        \"#e4dbda\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Option to match incoming emails by subject\"\n}\n[/block]\n**Summary**\n\nIn the edge case that you also need the ability to match cases by subject line, you can now do so. You can enable this option per incoming email route which will match incoming emails to existing open cases with the same subject line (not activities).  Closes cases are ignored.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/337fa5d-3.png\",\n        \"3.png\",\n        724,\n        292,\n        \"#e1e2e0\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Submit support case from within the interface\"\n}\n[/block]\n**Summary**\n\nYou can now submit a feature request or defect from the Supportbench interface into Support. The option is available within the profile drop-down.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/0374b8b-4.png\",\n        \"4.png\",\n        258,\n        119,\n        \"#e9e8e7\"\n      ]\n    }\n  ]\n}\n[/block]","slug":"supportbench-web-release-december-18th-2016-20161218","title":"Supportbench Web Release - December 18th 2016 - (2016.12.18)"}

Supportbench Web Release - December 18th 2016 - (2016.12.18)


[block:api-header] { "type": "basic", "title": "2 New role options" } [/block] **Summary** There are 2 new role options available. You can now: - Close cases in bulk from the command center. This will ignore case policy rules and force close the selected cases. This role option by default is only enabled for the administrator role. - Restrict agents from transferring cases into the trash. [block:image] { "images": [ { "image": [ "https://files.readme.io/21f303f-1.png", "1.png", 592, 393, "#e3e4df" ] } ] } [/block] [block:image] { "images": [ { "image": [ "https://files.readme.io/f3987c3-2.png", "2.png", 447, 326, "#e4dbda" ] } ] } [/block] [block:api-header] { "type": "basic", "title": "Option to match incoming emails by subject" } [/block] **Summary** In the edge case that you also need the ability to match cases by subject line, you can now do so. You can enable this option per incoming email route which will match incoming emails to existing open cases with the same subject line (not activities). Closes cases are ignored. [block:image] { "images": [ { "image": [ "https://files.readme.io/337fa5d-3.png", "3.png", 724, 292, "#e1e2e0" ] } ] } [/block] [block:api-header] { "type": "basic", "title": "Submit support case from within the interface" } [/block] **Summary** You can now submit a feature request or defect from the Supportbench interface into Support. The option is available within the profile drop-down. [block:image] { "images": [ { "image": [ "https://files.readme.io/0374b8b-4.png", "4.png", 258, 119, "#e9e8e7" ] } ] } [/block]
fixed
Calendar events across midnight don't display.
added
Ability to match open cases by subject line in incoming email cases.
added
Role to not allow agents to send to trash for cases.
added
Role to allow agents to bulk close cases (default for admins)
added
Can submit a support request to support from interface.
added
Quick link to billing for those admins registered as a billing admin.