{"_id":"581e6d53a1ae5219000ef886","user":{"_id":"565416cace43aa21002b2566","username":"","name":"Eric Klimuk"},"__v":0,"initVersion":{"_id":"565416f4ac09cc2100feb2d8","version":"1.0"},"project":"565416f3ac09cc2100feb2d5","createdAt":"2016-11-05T23:37:55.916Z","changelog":[{"_id":"581e6d53a1ae5219000ef89a","update":"The main www.supportbench.com site and application sites sometimes did not authenticate into each other.","type":"fixed"},{"_id":"581e6d53a1ae5219000ef899","update":"If an agent went to the the application url without being authenticated, the application would go to a local login screen and not the main login site.","type":"fixed"},{"_id":"581e6d53a1ae5219000ef898","update":"Drop down lists would sometimes not be styled on page load.","type":"fixed"},{"_id":"581e6d53a1ae5219000ef897","update":"The first response time widget was displaying both the percent and readable time overlay'd.","type":"fixed"},{"_id":"581e6d53a1ae5219000ef896","update":"The first response time widget did not display the average response times.  They always read 0.","type":"fixed"},{"_id":"581e6d53a1ae5219000ef895","update":"The main site search did not search the system indexes.","type":"fixed"},{"_id":"581e6d53a1ae5219000ef894","update":"Custom fields for contacts were not loading for the view as well as updating the contact.","type":"fixed"},{"_id":"581e6d53a1ae5219000ef893","update":"Empty Custom fields on all objects would not load if not initially created on the object.","type":"fixed"},{"_id":"581e6d53a1ae5219000ef892","update":"Data list exporting causing a \"null object\" error.","type":"fixed"},{"_id":"581e6d53a1ae5219000ef891","update":"When within a company, contact, asset, view, event, or template modal window, pressing the enter key will now save/update the item.","type":"improved"},{"_id":"581e6d53a1ae5219000ef890","update":"When cases are closed, all tasks are marked as closed.","type":"improved"},{"_id":"581e6d53a1ae5219000ef88f","update":"search is now asynchronous while the various system areas are being searched giving results as they come in.","type":"improved"},{"_id":"581e6d53a1ae5219000ef88e","update":"The dashboard items are not asynchronously called making load times faster.","type":"improved"},{"_id":"581e6d53a1ae5219000ef88d","update":"New activity action icons with text making it easier to know what to click","type":"improved"},{"_id":"581e6d53a1ae5219000ef88c","update":"New task icon that better fits what a task is.","type":"improved"},{"_id":"581e6d53a1ae5219000ef88b","update":"The main search now contains a progress bar to let the agent know how fast along the search is.","type":"added"},{"_id":"581e6d53a1ae5219000ef88a","update":"New custom field called URL.  URL's entered here can be opened in a new browser tab.","type":"added"},{"_id":"581e6d53a1ae5219000ef889","update":"Administrators with password reset rights can now manually set agent passwords from within the agents profile.","type":"added"},{"_id":"581e6d53a1ae5219000ef888","update":"New API method to create a user history item available to that users recent history list.","type":"added"},{"_id":"581e6d53a1ae5219000ef887","update":"","type":"added"}],"body":"[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Search Progress\"\n}\n[/block]\n**Summary** \n\nSearches now have a progress bar.\n\n\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/65932b4-11.png\",\n        \"11.png\",\n        874,\n        320,\n        \"#4e4041\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"New Custom Field for URLs\"\n}\n[/block]\n**Summary** \n\nA new custom field to store URLs is now available.\n\n**How to**\n\n(1) Within the administration fields section, select URL.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/45667ca-22.png\",\n        \"22.png\",\n        684,\n        386,\n        \"#e7e8e7\"\n      ]\n    }\n  ]\n}\n[/block]\n(2) Within the object you created the URL field to, you can enter the URL and you will always see a quick link which will open in a new browser window.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/4508c71-33.png\",\n        \"33.png\",\n        509,\n        226,\n        \"#dcdfdc\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Set an Agents Password Manually\"\n}\n[/block]\n**Summary** \n\nAdministrators can now set an agents password manually from the agent profile screen.\n\n**How to**\n\n(1) Within the agents profile, click on setting and change the password there.\n\n\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/dfd7c41-44.png\",\n        \"44.png\",\n        650,\n        379,\n        \"#e6e9e7\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Easier to View Activity Buttons\"\n}\n[/block]\n**Summary** \n\nActivities now have much easier to understand action buttons when viewing an activity.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/b4f5dcf-55.png\",\n        \"55.png\",\n        549,\n        237,\n        \"#e9e9e8\"\n      ]\n    }\n  ]\n}\n[/block]","slug":"supportbench-release-november-5th-2016-20161105","title":"Supportbench Release - November 5th 2016 - (2016.11.05)"}

Supportbench Release - November 5th 2016 - (2016.11.05)


[block:api-header] { "type": "basic", "title": "Search Progress" } [/block] **Summary** Searches now have a progress bar. [block:image] { "images": [ { "image": [ "https://files.readme.io/65932b4-11.png", "11.png", 874, 320, "#4e4041" ] } ] } [/block] [block:api-header] { "type": "basic", "title": "New Custom Field for URLs" } [/block] **Summary** A new custom field to store URLs is now available. **How to** (1) Within the administration fields section, select URL. [block:image] { "images": [ { "image": [ "https://files.readme.io/45667ca-22.png", "22.png", 684, 386, "#e7e8e7" ] } ] } [/block] (2) Within the object you created the URL field to, you can enter the URL and you will always see a quick link which will open in a new browser window. [block:image] { "images": [ { "image": [ "https://files.readme.io/4508c71-33.png", "33.png", 509, 226, "#dcdfdc" ] } ] } [/block] [block:api-header] { "type": "basic", "title": "Set an Agents Password Manually" } [/block] **Summary** Administrators can now set an agents password manually from the agent profile screen. **How to** (1) Within the agents profile, click on setting and change the password there. [block:image] { "images": [ { "image": [ "https://files.readme.io/dfd7c41-44.png", "44.png", 650, 379, "#e6e9e7" ] } ] } [/block] [block:api-header] { "type": "basic", "title": "Easier to View Activity Buttons" } [/block] **Summary** Activities now have much easier to understand action buttons when viewing an activity. [block:image] { "images": [ { "image": [ "https://files.readme.io/b4f5dcf-55.png", "55.png", 549, 237, "#e9e9e8" ] } ] } [/block]
fixed
The main www.supportbench.com site and application sites sometimes did not authenticate into each other.
fixed
If an agent went to the the application url without being authenticated, the application would go to a local login screen and not the main login site.
fixed
Drop down lists would sometimes not be styled on page load.
fixed
The first response time widget was displaying both the percent and readable time overlay'd.
fixed
The first response time widget did not display the average response times. They always read 0.
fixed
The main site search did not search the system indexes.
fixed
Custom fields for contacts were not loading for the view as well as updating the contact.
fixed
Empty Custom fields on all objects would not load if not initially created on the object.
fixed
Data list exporting causing a "null object" error.
improved
When within a company, contact, asset, view, event, or template modal window, pressing the enter key will now save/update the item.
improved
When cases are closed, all tasks are marked as closed.
improved
search is now asynchronous while the various system areas are being searched giving results as they come in.
improved
The dashboard items are not asynchronously called making load times faster.
improved
New activity action icons with text making it easier to know what to click
improved
New task icon that better fits what a task is.
added
The main search now contains a progress bar to let the agent know how fast along the search is.
added
New custom field called URL. URL's entered here can be opened in a new browser tab.
added
Administrators with password reset rights can now manually set agent passwords from within the agents profile.
added
New API method to create a user history item available to that users recent history list.