{"_id":"5832a00841acff0f00ab5194","project":"565416f3ac09cc2100feb2d5","initVersion":{"_id":"565416f4ac09cc2100feb2d8","version":"1.0"},"user":{"_id":"565416cace43aa21002b2566","username":"","name":"Eric Klimuk"},"__v":0,"createdAt":"2016-11-21T07:19:36.442Z","changelog":[{"_id":"5832a00841acff0f00ab519b","update":"New custom field for mult select lists","type":"added"},{"_id":"5832a00841acff0f00ab519a","update":"New custom field for custom tags","type":"added"},{"_id":"5832a00841acff0f00ab5199","update":"New API GET method to get a list of custom fields (https://supportbench.readme.io/docs/fields-1)","type":"added"},{"_id":"5832a00841acff0f00ab5198","update":"New API GET method to search for a customer whether it be a company or contact (https://supportbench.readme.io/docs/search-for-customer)","type":"added"},{"_id":"5832a00841acff0f00ab5197","update":"Exporting activity views would error out.","type":"fixed"},{"_id":"5832a00841acff0f00ab5196","update":"Exporting a case list did not include the subject of the case.","type":"fixed"},{"_id":"5832a00841acff0f00ab5195","update":"","type":"added"}],"body":"[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"New Multi-Select Custom Field\"\n}\n[/block]\n**Summary**\n\nA new custom field to store multi-value's from a drop down list is now available.\n\n**How to**\n\n(1) Within the administration fields section, select \"**Dropdown list (multi)**\".  \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/8f251e5-11.png\",\n        \"11.png\",\n        559,\n        507,\n        \"#ecedd6\"\n      ]\n    }\n  ]\n}\n[/block]\n(2) Fill in the drop down as normal with the values you want entered.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/577001f-22.png\",\n        \"22.png\",\n        860,\n        90,\n        \"#e8e9e6\"\n      ]\n    }\n  ]\n}\n[/block]\n(3) Within the item, in this case a case object, select the items you want to associate.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/e0f7f46-33.png\",\n        \"33.png\",\n        466,\n        247,\n        \"#e8e9e9\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"New Tags Custom Field\"\n}\n[/block]\n**Summary**\n\nA new custom field to store custom tags from a drop down list is now available.\n\n**How to**\n\n(1) Within the administration fields section, select \"**tags**\".  \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/e9c5755-44.png\",\n        \"44.png\",\n        580,\n        546,\n        \"#eceed8\"\n      ]\n    }\n  ]\n}\n[/block]\n(2) Within the item, in this case a case object, type in custom text tags you want to associate and hit enter.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/24b9a8b-55.png\",\n        \"55.png\",\n        454,\n        140,\n        \"#e6e8dd\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Use Existing Case as a Template\"\n}\n[/block]\n**Summary**\n\nYou can now use a case as a template within the templates section.  When creating a new case, the template once loaded with automatically create a case copying all of its internal notes and tasks. Tasks will load the due dates as today's date with the time of the task. Anything within the template will override the case specified.  For example, if you set a specific subject within the template, that will be used over the previous case subject line.\n\nIf loaded from the case view, then the template will load as normal.\n\n**How to**\n\n(1) Within the template section, click on \"**case options**\".\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/24794e8-77.png\",\n        \"77.png\",\n        402,\n        125,\n        \"#dcdddd\"\n      ]\n    }\n  ]\n}\n[/block]\n(2) Load the case you want to copy as a template.  Remember the case details as well as internal notes and tasks are copied over only.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/3d6fe8a-88.png\",\n        \"88.png\",\n        883,\n        244,\n        \"#e4e5dd\"\n      ]\n    }\n  ]\n}\n[/block]","slug":"supportbench-release-november-18th-2016-20161118","title":"Supportbench Release - November 18th 2016 - (2016.11.18)"}

Supportbench Release - November 18th 2016 - (2016.11.18)


[block:api-header] { "type": "basic", "title": "New Multi-Select Custom Field" } [/block] **Summary** A new custom field to store multi-value's from a drop down list is now available. **How to** (1) Within the administration fields section, select "**Dropdown list (multi)**". [block:image] { "images": [ { "image": [ "https://files.readme.io/8f251e5-11.png", "11.png", 559, 507, "#ecedd6" ] } ] } [/block] (2) Fill in the drop down as normal with the values you want entered. [block:image] { "images": [ { "image": [ "https://files.readme.io/577001f-22.png", "22.png", 860, 90, "#e8e9e6" ] } ] } [/block] (3) Within the item, in this case a case object, select the items you want to associate. [block:image] { "images": [ { "image": [ "https://files.readme.io/e0f7f46-33.png", "33.png", 466, 247, "#e8e9e9" ] } ] } [/block] [block:api-header] { "type": "basic", "title": "New Tags Custom Field" } [/block] **Summary** A new custom field to store custom tags from a drop down list is now available. **How to** (1) Within the administration fields section, select "**tags**". [block:image] { "images": [ { "image": [ "https://files.readme.io/e9c5755-44.png", "44.png", 580, 546, "#eceed8" ] } ] } [/block] (2) Within the item, in this case a case object, type in custom text tags you want to associate and hit enter. [block:image] { "images": [ { "image": [ "https://files.readme.io/24b9a8b-55.png", "55.png", 454, 140, "#e6e8dd" ] } ] } [/block] [block:api-header] { "type": "basic", "title": "Use Existing Case as a Template" } [/block] **Summary** You can now use a case as a template within the templates section. When creating a new case, the template once loaded with automatically create a case copying all of its internal notes and tasks. Tasks will load the due dates as today's date with the time of the task. Anything within the template will override the case specified. For example, if you set a specific subject within the template, that will be used over the previous case subject line. If loaded from the case view, then the template will load as normal. **How to** (1) Within the template section, click on "**case options**". [block:image] { "images": [ { "image": [ "https://files.readme.io/24794e8-77.png", "77.png", 402, 125, "#dcdddd" ] } ] } [/block] (2) Load the case you want to copy as a template. Remember the case details as well as internal notes and tasks are copied over only. [block:image] { "images": [ { "image": [ "https://files.readme.io/3d6fe8a-88.png", "88.png", 883, 244, "#e4e5dd" ] } ] } [/block]
added
New custom field for mult select lists
added
New custom field for custom tags
added
New API GET method to get a list of custom fields (https://supportbench.readme.io/docs/fields-1)
added
New API GET method to search for a customer whether it be a company or contact (https://supportbench.readme.io/docs/search-for-customer)
fixed
Exporting activity views would error out.
fixed
Exporting a case list did not include the subject of the case.