{"_id":"58d6b96bcd0f071900bc66ea","project":"565416f3ac09cc2100feb2d5","user":{"_id":"565416cace43aa21002b2566","username":"","name":"Eric Klimuk"},"__v":1,"initVersion":{"_id":"565416f4ac09cc2100feb2d8","version":"1.0"},"createdAt":"2017-03-25T18:39:39.231Z","changelog":[{"_id":"58d6b96bcd0f071900bc66fe","update":"Logo's uploaded wihtin the community was not being displayed properly","type":"fixed"},{"_id":"58d6b96bcd0f071900bc66fd","update":"Changing teams or agents within analytics would not work","type":"fixed"},{"_id":"58d6b96bcd0f071900bc66fc","update":"removing the team attribute will always load the default team rather than show the whole system within the analytics","type":"fixed"},{"_id":"58d6b96bcd0f071900bc66fb","update":"Teams were unable to be deleted","type":"fixed"},{"_id":"58d6b96bcd0f071900bc66fa","update":"Files with space in its name sometimes did not display","type":"fixed"},{"_id":"58d6b96bcd0f071900bc66f9","update":"Containers within the community would display even if deleted","type":"fixed"},{"_id":"58d6b96bcd0f071900bc66f8","update":"Supportlevels where not being returned properly for asset supportclevels","type":"fixed"},{"_id":"58d6b96bcd0f071900bc66f7","update":"Within the case list, the id's are not sorting by the id of the item.","type":"fixed"},{"_id":"58d6b96bcd0f071900bc66f6","update":"Comments on community articles did not save","type":"fixed"},{"_id":"58d6b96bcd0f071900bc66f5","update":"Community likes on articles did not save","type":"fixed"},{"_id":"58d6b96bcd0f071900bc66f4","update":"Company administrators within the portal were unable to view all company cases","type":"fixed"},{"_id":"58d6b96bcd0f071900bc66f3","update":"Views would not save as favorites within the case list section","type":"fixed"},{"_id":"58d6b96bcd0f071900bc66f2","update":"Resetting a password from the contact profile section would not send the right community url","type":"fixed"},{"_id":"58d6b96bcd0f071900bc66f1","update":"If the index is corrupted when being searched, an auto-reindex will kick off","type":"improved"},{"_id":"58d6b96bcd0f071900bc66f0","update":"When editing a profile that is not your own, go back to the agent list once a change is saved.","type":"improved"},{"_id":"58d6b96bcd0f071900bc66ef","update":"Subject header within the case list was not aligned properly.","type":"improved"},{"_id":"58d6b96bcd0f071900bc66ee","update":"Filter boxes within the case list are now aligned to the headers","type":"improved"},{"_id":"58d6b96bcd0f071900bc66eb","update":"New and Improved on-boarding and walk through experience.","type":"improved"},{"_id":"58d6b96bcd0f071900bc66ed","update":"You can change the activity subject line on emails and community replies","type":"added"},{"_id":"58d6b96bcd0f071900bc66ec","update":"You can change the case closure date with a role option to allow/disallow feature.","type":"added"},{"_id":"58d6ba1f4c29d32d00684551","update":"","type":"added"}],"body":"Email Activity Subject Lines Can Be Changed\n[block:api-header]\n{}\n[/block]\n**Summary**\n\nYou can now manually change email subject lines if required.  If left empty, the default case subject line will be used.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/1c707bf-1.png\",\n        \"1.png\",\n        471,\n        319,\n        \"#e9e9e9\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"title\": \"Alter Case Closure Date\"\n}\n[/block]\n**Summary**\n\nThere are instances where an administrator will need to alter the closure date of a closed case.  i.e. the agent forgot to close it out which skewed the statistics.  If you have the role option, (of by default for the agent role) you can change the case closure date by clicking on the closed date.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/b9a04d0-2.png\",\n        \"2.png\",\n        642,\n        407,\n        \"#e3e5de\"\n      ],\n      \"caption\": \"The role option is available within the Case section.\"\n    }\n  ]\n}\n[/block]\n\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/6051d72-3.png\",\n        \"3.png\",\n        926,\n        314,\n        \"#7e7e7e\"\n      ],\n      \"caption\": \"Click on the case closure date to modify it.\"\n    }\n  ]\n}\n[/block]","slug":"supportbench-release-march-25-2017-20170325","title":"Supportbench Release - March 25 2017 - (2017.03.25)"}

Supportbench Release - March 25 2017 - (2017.03.25)


Email Activity Subject Lines Can Be Changed [block:api-header] {} [/block] **Summary** You can now manually change email subject lines if required. If left empty, the default case subject line will be used. [block:image] { "images": [ { "image": [ "https://files.readme.io/1c707bf-1.png", "1.png", 471, 319, "#e9e9e9" ] } ] } [/block] [block:api-header] { "title": "Alter Case Closure Date" } [/block] **Summary** There are instances where an administrator will need to alter the closure date of a closed case. i.e. the agent forgot to close it out which skewed the statistics. If you have the role option, (of by default for the agent role) you can change the case closure date by clicking on the closed date. [block:image] { "images": [ { "image": [ "https://files.readme.io/b9a04d0-2.png", "2.png", 642, 407, "#e3e5de" ], "caption": "The role option is available within the Case section." } ] } [/block] [block:image] { "images": [ { "image": [ "https://files.readme.io/6051d72-3.png", "3.png", 926, 314, "#7e7e7e" ], "caption": "Click on the case closure date to modify it." } ] } [/block]
fixed
Logo's uploaded wihtin the community was not being displayed properly
fixed
Changing teams or agents within analytics would not work
fixed
removing the team attribute will always load the default team rather than show the whole system within the analytics
fixed
Teams were unable to be deleted
fixed
Files with space in its name sometimes did not display
fixed
Containers within the community would display even if deleted
fixed
Supportlevels where not being returned properly for asset supportclevels
fixed
Within the case list, the id's are not sorting by the id of the item.
fixed
Comments on community articles did not save
fixed
Community likes on articles did not save
fixed
Company administrators within the portal were unable to view all company cases
fixed
Views would not save as favorites within the case list section
fixed
Resetting a password from the contact profile section would not send the right community url
improved
If the index is corrupted when being searched, an auto-reindex will kick off
improved
When editing a profile that is not your own, go back to the agent list once a change is saved.
improved
Subject header within the case list was not aligned properly.
improved
Filter boxes within the case list are now aligned to the headers
improved
New and Improved on-boarding and walk through experience.
added
You can change the activity subject line on emails and community replies
added
You can change the case closure date with a role option to allow/disallow feature.