{"_id":"587136db7346262300243f1f","__v":1,"initVersion":{"_id":"565416f4ac09cc2100feb2d8","version":"1.0"},"project":"565416f3ac09cc2100feb2d5","user":{"_id":"565416cace43aa21002b2566","username":"","name":"Eric Klimuk"},"createdAt":"2017-01-07T18:43:39.672Z","changelog":[{"_id":"587136db7346262300243f2a","update":"Mobile app notifications list did not bind to click events","type":"fixed"},{"_id":"587136db7346262300243f29","update":"Mobile app push notifications would not sometimes register","type":"fixed"},{"_id":"587136db7346262300243f28","update":"The scroll bar for task activities larger than the screen would go off the screen","type":"fixed"},{"_id":"587136db7346262300243f27","update":"Spell check HTML tags were left within email signatures","type":"fixed"},{"_id":"587136db7346262300243f26","update":"The attachment uploader for new activities would go off the screen","type":"fixed"},{"_id":"587136db7346262300243f25","update":"The scroll bars when switching activities would not load properly after the content was loaded","type":"fixed"},{"_id":"5871e0d62b25e6190075547d","update":"Upgraded the HTML editor to a new flat theme.","type":"added"},{"_id":"587136db7346262300243f20","update":"Added a legend to the analytics sections.","type":"added"},{"_id":"587136db7346262300243f24","update":"Ability to assign an owner to a task even if they are not the case owner","type":"added"},{"_id":"587136db7346262300243f23","update":"New tasks assigned to owners other than yourself will be notified","type":"added"},{"_id":"587136db7346262300243f22","update":"Can customize default case and activity data list ordering and sorting","type":"added"},{"_id":"587136db7346262300243f21","update":"Can customize default case and activity data list ordering and sorting per view","type":"added"},{"_id":"5871e0d62b25e6190075547c","update":"","type":"added"}],"body":"[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Assign an owner to an activity task\"\n}\n[/block]\n**Summary** \n\nWithin cases that you own, you can now assign other agents to tasks.  This will have a few affects. \n\n1. If you are not the task owner, the task owner will be notified.\n2. The tasks that you own will appear within your task list drop down at the top right of the screen.\n3. Unless you own the case, those cases with tasks will not appear in your case list, you will have to create a view to view them.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/a25f157-5.png\",\n        \"5.png\",\n        445,\n        390,\n        \"#f4f4f4\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Customize the default ordering and columns of case and activity lists\"\n}\n[/block]\n**Summary** \n\nWithin the command center, you now have the ability to define the default sort order and column visibility for case and activity lists.  These will affect lists and views displaying cases or activities.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/d5a3d17-1.png\",\n        \"1.png\",\n        222,\n        182,\n        \"#e9e9e8\"\n      ],\n      \"caption\": \"Access the command center option from the command bar to the right.\"\n    }\n  ]\n}\n[/block]\n\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/c18be5a-2.png\",\n        \"2.png\",\n        607,\n        446,\n        \"#dcdedc\"\n      ],\n      \"caption\": \"2 new section will appear allowing you to set the defaults.\"\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Customize the ordering and columns of case and activity views\"\n}\n[/block]\nWithin the command center, you now have the ability to define the default sort order and column visibility for case and activity views.  These will affect lists and views displaying cases or activities and override the defaults set above.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/1440da1-3.png\",\n        \"3.png\",\n        925,\n        112,\n        \"#dcdedd\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/0946454-4.png\",\n        \"4.png\",\n        933,\n        805,\n        \"#d6d7d4\"\n      ]\n    }\n  ]\n}\n[/block]","slug":"supportbench-release-jan-7-2017-20170107","title":"Supportbench Release - Jan 7 2017 - (2017.01.07)"}

Supportbench Release - Jan 7 2017 - (2017.01.07)


[block:api-header] { "type": "basic", "title": "Assign an owner to an activity task" } [/block] **Summary** Within cases that you own, you can now assign other agents to tasks. This will have a few affects. 1. If you are not the task owner, the task owner will be notified. 2. The tasks that you own will appear within your task list drop down at the top right of the screen. 3. Unless you own the case, those cases with tasks will not appear in your case list, you will have to create a view to view them. [block:image] { "images": [ { "image": [ "https://files.readme.io/a25f157-5.png", "5.png", 445, 390, "#f4f4f4" ] } ] } [/block] [block:api-header] { "type": "basic", "title": "Customize the default ordering and columns of case and activity lists" } [/block] **Summary** Within the command center, you now have the ability to define the default sort order and column visibility for case and activity lists. These will affect lists and views displaying cases or activities. [block:image] { "images": [ { "image": [ "https://files.readme.io/d5a3d17-1.png", "1.png", 222, 182, "#e9e9e8" ], "caption": "Access the command center option from the command bar to the right." } ] } [/block] [block:image] { "images": [ { "image": [ "https://files.readme.io/c18be5a-2.png", "2.png", 607, 446, "#dcdedc" ], "caption": "2 new section will appear allowing you to set the defaults." } ] } [/block] [block:api-header] { "type": "basic", "title": "Customize the ordering and columns of case and activity views" } [/block] Within the command center, you now have the ability to define the default sort order and column visibility for case and activity views. These will affect lists and views displaying cases or activities and override the defaults set above. [block:image] { "images": [ { "image": [ "https://files.readme.io/1440da1-3.png", "3.png", 925, 112, "#dcdedd" ] } ] } [/block] [block:image] { "images": [ { "image": [ "https://files.readme.io/0946454-4.png", "4.png", 933, 805, "#d6d7d4" ] } ] } [/block]
fixed
Mobile app notifications list did not bind to click events
fixed
Mobile app push notifications would not sometimes register
fixed
The scroll bar for task activities larger than the screen would go off the screen
fixed
Spell check HTML tags were left within email signatures
fixed
The attachment uploader for new activities would go off the screen
fixed
The scroll bars when switching activities would not load properly after the content was loaded
added
Upgraded the HTML editor to a new flat theme.
added
Added a legend to the analytics sections.
added
Ability to assign an owner to a task even if they are not the case owner
added
New tasks assigned to owners other than yourself will be notified
added
Can customize default case and activity data list ordering and sorting
added
Can customize default case and activity data list ordering and sorting per view