{"_id":"58f99acb1a40471b0034c323","project":"565416f3ac09cc2100feb2d5","initVersion":{"_id":"565416f4ac09cc2100feb2d8","version":"1.0"},"user":{"_id":"565416cace43aa21002b2566","username":"","name":"Eric Klimuk"},"__v":0,"createdAt":"2017-04-21T05:38:19.971Z","changelog":[{"_id":"58f99acb1a40471b0034c32b","update":"The from address was not being populated on new account creations","type":"fixed"},{"_id":"58f99acb1a40471b0034c32a","update":"Unable to click on the header logo for the latest messages","type":"fixed"},{"_id":"58f99acb1a40471b0034c329","update":"Clicking on a message notification locks the screen","type":"fixed"},{"_id":"58f99acb1a40471b0034c328","update":"Change the way surveys work to allow scheduled surveys","type":"added"},{"_id":"58f99acb1a40471b0034c327","update":"Ability to send notifications to agents from the message screen","type":"added"},{"_id":"58f99acb1a40471b0034c326","update":"Add messages to the community template on the landing pages","type":"added"},{"_id":"58f99acb1a40471b0034c325","update":"Expose messages to the community using liquid vars","type":"added"},{"_id":"58f99acb1a40471b0034c324","update":"","type":"added"}],"body":"[block:api-header]\n{\n  \"title\": \"Scheduled Custom Surveys\"\n}\n[/block]\n**Summary** \n\nYou can now schedule custom surveys based on previous case contacts or active users.  This allows you to gather feedback from your customers using your own questions or the standard satisfaction / NPS questions.\n\nMore information on how to accomplish this is found here: https://support.supportbench.net/article/ar-53-schedule+a+survey \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/e1646ac-5.png\",\n        \"5.png\",\n        1177,\n        421,\n        \"#e58f8d\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"title\": \"Messaging and Notifications\"\n}\n[/block]\n**Summary** \n\nMessaging has been improved with some great functionality including:\n\n- Create messages exclusively for community users.\n- Send Notifications to all agents or specific teams.\n\nMore information on how to create these new messages can be found here: https://support.supportbench.net/article/ar-55-how+to+post+a+message+or+send+a+notification \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/6ca33c1-messages.png\",\n        \"messages.png\",\n        492,\n        249,\n        \"#646566\"\n      ]\n    }\n  ]\n}\n[/block]","slug":"supportbench-release-april-20-2017-20170420","title":"Supportbench Release - April 20 2017 - (2017.04.20)"}

Supportbench Release - April 20 2017 - (2017.04.20)


[block:api-header] { "title": "Scheduled Custom Surveys" } [/block] **Summary** You can now schedule custom surveys based on previous case contacts or active users. This allows you to gather feedback from your customers using your own questions or the standard satisfaction / NPS questions. More information on how to accomplish this is found here: https://support.supportbench.net/article/ar-53-schedule+a+survey [block:image] { "images": [ { "image": [ "https://files.readme.io/e1646ac-5.png", "5.png", 1177, 421, "#e58f8d" ] } ] } [/block] [block:api-header] { "title": "Messaging and Notifications" } [/block] **Summary** Messaging has been improved with some great functionality including: - Create messages exclusively for community users. - Send Notifications to all agents or specific teams. More information on how to create these new messages can be found here: https://support.supportbench.net/article/ar-55-how+to+post+a+message+or+send+a+notification [block:image] { "images": [ { "image": [ "https://files.readme.io/6ca33c1-messages.png", "messages.png", 492, 249, "#646566" ] } ] } [/block]
fixed
The from address was not being populated on new account creations
fixed
Unable to click on the header logo for the latest messages
fixed
Clicking on a message notification locks the screen
added
Change the way surveys work to allow scheduled surveys
added
Ability to send notifications to agents from the message screen
added
Add messages to the community template on the landing pages
added
Expose messages to the community using liquid vars