{"_id":"58b288d4ceb62d0f000d8d20","__v":0,"initVersion":{"_id":"565416f4ac09cc2100feb2d8","version":"1.0"},"project":"565416f3ac09cc2100feb2d5","user":{"_id":"565416cace43aa21002b2566","username":"","name":"Eric Klimuk"},"createdAt":"2017-02-26T07:50:44.495Z","changelog":[{"_id":"58b288d4ceb62d0f000d8d29","update":"Images with invalid URLs would error when loading the activity content","type":"fixed"},{"_id":"58b288d4ceb62d0f000d8d28","update":"Variables within some function could carry over to others if executed at the same time","type":"fixed"},{"_id":"58b288d4ceb62d0f000d8d27","update":"Activity action bar was hard to view","type":"improved"},{"_id":"58b288d4ceb62d0f000d8d26","update":"Attachments are not available when viewing the activity","type":"added"},{"_id":"58b288d4ceb62d0f000d8d25","update":"Within the community section, the Liquid variable \"Cases\" now includes","type":"added"},{"_id":"58b288d4ceb62d0f000d8d24","update":"Add average work time per case within analytics","type":"added"},{"_id":"58b288d4ceb62d0f000d8d23","update":"Add average resolution time per case within analytics","type":"added"},{"_id":"58b288d4ceb62d0f000d8d22","update":"When changing the contact on a case, if the company is different then add option to re-associate the company as well.","type":"added"},{"_id":"58b288d4ceb62d0f000d8d21","update":"","type":"added"}],"body":"[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Activity Action Bar Enhancements\"\n}\n[/block]\n**Summary**\n\nThe action bar when viewing an activity has been re-designed to allow a more fluid experience.  The color schemes match email standard colors and are now separated.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/2d2a25a-1.png\",\n        \"1.png\",\n        539,\n        58,\n        \"#edf0ef\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Attachments Are Viewable Within The Activity\"\n}\n[/block]\n**Summary**\n\nAttachments are now viewable within the activity.  If there are more attachments than the available space, the \"All\" button will take you to the file section where you can find a more advanced attachment section.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/0b17584-2.png\",\n        \"2.png\",\n        747,\n        124,\n        \"#e6e6e5\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Avg Work Time & Avg Resolution Times\"\n}\n[/block]\n**Summary**\n\nThe average work time for cases and well as the average resolution time on cases is now available within the analytics section.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/b04c42e-3.png\",\n        \"3.png\",\n        351,\n        372,\n        \"#e7e7e6\"\n      ]\n    }\n  ]\n}\n[/block]","slug":"supportbench-release","title":"Supportbench Release - Feb 25 2017 - (2017.02.25)"}

Supportbench Release - Feb 25 2017 - (2017.02.25)


[block:api-header] { "type": "basic", "title": "Activity Action Bar Enhancements" } [/block] **Summary** The action bar when viewing an activity has been re-designed to allow a more fluid experience. The color schemes match email standard colors and are now separated. [block:image] { "images": [ { "image": [ "https://files.readme.io/2d2a25a-1.png", "1.png", 539, 58, "#edf0ef" ] } ] } [/block] [block:api-header] { "type": "basic", "title": "Attachments Are Viewable Within The Activity" } [/block] **Summary** Attachments are now viewable within the activity. If there are more attachments than the available space, the "All" button will take you to the file section where you can find a more advanced attachment section. [block:image] { "images": [ { "image": [ "https://files.readme.io/0b17584-2.png", "2.png", 747, 124, "#e6e6e5" ] } ] } [/block] [block:api-header] { "type": "basic", "title": "Avg Work Time & Avg Resolution Times" } [/block] **Summary** The average work time for cases and well as the average resolution time on cases is now available within the analytics section. [block:image] { "images": [ { "image": [ "https://files.readme.io/b04c42e-3.png", "3.png", 351, 372, "#e7e7e6" ] } ] } [/block]
fixed
Images with invalid URLs would error when loading the activity content
fixed
Variables within some function could carry over to others if executed at the same time
improved
Activity action bar was hard to view
added
Attachments are not available when viewing the activity
added
Within the community section, the Liquid variable "Cases" now includes
added
Add average work time per case within analytics
added
Add average resolution time per case within analytics
added
When changing the contact on a case, if the company is different then add option to re-associate the company as well.