{"_id":"591a40b785b2570f00e42b7d","user":{"_id":"565416cace43aa21002b2566","username":"","name":"Eric Klimuk"},"__v":1,"initVersion":{"_id":"565416f4ac09cc2100feb2d8","version":"1.0"},"project":"565416f3ac09cc2100feb2d5","createdAt":"2017-05-15T23:58:47.789Z","changelog":[{"_id":"591a40b785b2570f00e42b95","update":"Alerts are behind the chat window","type":"fixed"},{"_id":"591a40b785b2570f00e42b94","update":"Administrators can create new agents without any initial form checks","type":"fixed"},{"_id":"591a40b785b2570f00e42b93","update":"The team id is not populated when first going into the analytic sections","type":"fixed"},{"_id":"591a40b785b2570f00e42b92","update":"Asset categories not saving to their assigned divisions","type":"fixed"},{"_id":"591a40b785b2570f00e42b91","update":"The 400 do not exist page within the webapp looks terrible","type":"fixed"},{"_id":"591a40b785b2570f00e42b90","update":"Templates should be based on Division and Team","type":"improved"},{"_id":"591a40b785b2570f00e42b8f","update":"Remove compression on article content and summary","type":"improved"},{"_id":"591a40b785b2570f00e42b8e","update":"Implement a SQL FT index for article content and retire Lucene for articles","type":"improved"},{"_id":"591a40b785b2570f00e42b8d","update":"Remove the article template feature","type":"improved"},{"_id":"591a40b785b2570f00e42b8c","update":"Retire case details within an article","type":"improved"},{"_id":"591a40b785b2570f00e42b8b","update":"Retire Lucene on case histories and replace with SQL indexes","type":"improved"},{"_id":"591a40b785b2570f00e42b8a","update":"Implement row compression","type":"improved"},{"_id":"591a40b785b2570f00e42b89","update":"Notifications should auto purge after 30 days","type":"improved"},{"_id":"591a40b785b2570f00e42b88","update":"Hide Forum list in Command centre if no communities assigned to divisions you own","type":"improved"},{"_id":"591a40b785b2570f00e42b87","update":"Support for System Segmentation","type":"added"},{"_id":"591a40b785b2570f00e42b86","update":"Add divisions to agent view update screen","type":"added"},{"_id":"591a40b785b2570f00e42b85","update":"Restrict cases from views to role allowed divisions","type":"added"},{"_id":"591a40b785b2570f00e42b84","update":"Agents given permission to divisions can only create / update admin items for those divisions","type":"added"},{"_id":"591a40b785b2570f00e42b83","update":"Add the ability to lock down fields to a division","type":"added"},{"_id":"591a40b785b2570f00e42b82","update":"Support for knowledge bases per division","type":"added"},{"_id":"591a40b785b2570f00e42b81","update":"Support for surveys per division","type":"added"},{"_id":"591a40b785b2570f00e42b80","update":"Support for Communities per division","type":"added"},{"_id":"591a40b785b2570f00e42b7f","update":"Lock visible and searchable assets to locked down divisions","type":"added"},{"_id":"591a40b785b2570f00e42b7e","update":"The template list now includes a quick drop-down of favourites saved","type":"added"},{"_id":"591be5648ab3af0f0033795d","update":"","type":"added"}],"body":"[block:api-header]\n{\n  \"title\": \"System Segmentation via Divisions\"\n}\n[/block]\n**Summary**\n\nDivisions are a new feature that allows companies to use Supportbench across all their departments.  A division can be a brand, department, or an organization. When you create a new division, you can:\n\n- Disable access to the cases, articles, and assets within a division by an agents role. \n- Create administrators for those divisions that can add new agents only to those divisions.\n- Create communities and forums per division.\n- Have custom fields per division.\n- Have custom surveys per division.\n- Customize the default lists such as activity types / issues / outcomes per division\n- Lock search results to those cases / articles / assets within the divisions assigned to that role.\n- Custom assets and categories per division\n- Dashboards and Analytic results only display numbers for those divisions the role has access to.\n- Ability to transfer cases to agents among different divisions.\n\nThere is no limit to the number of divisions that can be created.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/996265a-aa.png\",\n        \"aa.png\",\n        683,\n        546,\n        \"#646464\"\n      ]\n    }\n  ]\n}\n[/block]","slug":"supportbench-release-may-15-2017-20170515","title":"Supportbench Release - May 15 2017 - (2017.05.15)"}

Supportbench Release - May 15 2017 - (2017.05.15)


[block:api-header] { "title": "System Segmentation via Divisions" } [/block] **Summary** Divisions are a new feature that allows companies to use Supportbench across all their departments. A division can be a brand, department, or an organization. When you create a new division, you can: - Disable access to the cases, articles, and assets within a division by an agents role. - Create administrators for those divisions that can add new agents only to those divisions. - Create communities and forums per division. - Have custom fields per division. - Have custom surveys per division. - Customize the default lists such as activity types / issues / outcomes per division - Lock search results to those cases / articles / assets within the divisions assigned to that role. - Custom assets and categories per division - Dashboards and Analytic results only display numbers for those divisions the role has access to. - Ability to transfer cases to agents among different divisions. There is no limit to the number of divisions that can be created. [block:image] { "images": [ { "image": [ "https://files.readme.io/996265a-aa.png", "aa.png", 683, 546, "#646464" ] } ] } [/block]
fixed
Alerts are behind the chat window
fixed
Administrators can create new agents without any initial form checks
fixed
The team id is not populated when first going into the analytic sections
fixed
Asset categories not saving to their assigned divisions
fixed
The 400 do not exist page within the webapp looks terrible
improved
Templates should be based on Division and Team
improved
Remove compression on article content and summary
improved
Implement a SQL FT index for article content and retire Lucene for articles
improved
Remove the article template feature
improved
Retire case details within an article
improved
Retire Lucene on case histories and replace with SQL indexes
improved
Implement row compression
improved
Notifications should auto purge after 30 days
improved
Hide Forum list in Command centre if no communities assigned to divisions you own
added
Support for System Segmentation
added
Add divisions to agent view update screen
added
Restrict cases from views to role allowed divisions
added
Agents given permission to divisions can only create / update admin items for those divisions
added
Add the ability to lock down fields to a division
added
Support for knowledge bases per division
added
Support for surveys per division
added
Support for Communities per division
added
Lock visible and searchable assets to locked down divisions
added
The template list now includes a quick drop-down of favourites saved