{"_id":"595e8f6c292ee40015fcf88c","project":"565416f3ac09cc2100feb2d5","initVersion":{"_id":"565416f4ac09cc2100feb2d8","version":"1.0"},"user":{"_id":"565416cace43aa21002b2566","username":"","name":"Eric Klimuk"},"__v":0,"createdAt":"2017-07-06T19:28:44.856Z","changelog":[{"_id":"595e8f6c292ee40015fcf8af","update":"Community articles are not searchable","type":"fixed"},{"_id":"595e8f6c292ee40015fcf8ae","update":"New email routes allow you to save if priority and queues are not set","type":"fixed"},{"_id":"595e8f6c292ee40015fcf8ad","update":"When creating a template, the template would not save as a hot issue if selected","type":"fixed"},{"_id":"595e8f6c292ee40015fcf8ac","update":"When creating a template, the required fields do not display","type":"fixed"},{"_id":"595e8f6c292ee40015fcf8ab","update":"Hot templates don't load for the specified team","type":"fixed"},{"_id":"595e8f6c292ee40015fcf8aa","update":"Hot templates don't load after division change","type":"fixed"},{"_id":"595e8f6c292ee40015fcf8a9","update":"Could not add a user into an existing account who was deleted in the past","type":"fixed"},{"_id":"595e8f6c292ee40015fcf8a8","update":"When clearing a company within the case addition screen, the add company button disappears","type":"fixed"},{"_id":"595e8f6c292ee40015fcf8a7","update":"Case list export would fail if you are using the division feature","type":"fixed"},{"_id":"595e8f6c292ee40015fcf8a6","update":"Attachments do not delete when creating a new activity","type":"fixed"},{"_id":"595e8f6c292ee40015fcf8a5","update":"Asset custom field for dropdown lists failed caused error on new asset creation","type":"fixed"},{"_id":"595e8f6c292ee40015fcf8a4","update":"When selecting a company for a new contact, the company id saves in lower case","type":"fixed"},{"_id":"595e8f6c292ee40015fcf8a3","update":"Articles within the search would not link to the loaded case","type":"fixed"},{"_id":"595e8f6c292ee40015fcf8a2","update":"Articles would not unlink from a case within the case view","type":"fixed"},{"_id":"595e8f6c292ee40015fcf8a1","update":"Unable to link JIRA issues to case","type":"fixed"},{"_id":"595e8f6c292ee40015fcf8a0","update":"You can not roll back a case after a merge","type":"fixed"},{"_id":"595e8f6c292ee40015fcf89f","update":"URL custom field did not display on articles when editing","type":"fixed"},{"_id":"595e8f6c292ee40015fcf89e","update":"Case closure screen tags and multi-drop down lists do not display","type":"fixed"},{"_id":"595e8f6c292ee40015fcf89d","update":"When searching for a case id, the case found does not actually go to the case","type":"fixed"},{"_id":"595e8f6c292ee40015fcf89c","update":"Email subject line does not change after it's changed within a new outbound email activity","type":"fixed"},{"_id":"595e8f6c292ee40015fcf89b","update":"When loading a template with content, the activity type is lost","type":"fixed"},{"_id":"595e8f6c292ee40015fcf89a","update":"When creating a new case and you create a new company, the add button should change to edit","type":"fixed"},{"_id":"595e8f6c292ee40015fcf899","update":"When custom fields expand in workflow notifications","type":"fixed"},{"_id":"595e8f6c292ee40015fcf898","update":"Embedded images in outbound emails do not display between Supportbench instances","type":"fixed"},{"_id":"595e8f6c292ee40015fcf897","update":"If you attach a file to a new activity and create a new one right after, the attachment tab is selected","type":"fixed"},{"_id":"595e8f6c292ee40015fcf896","update":"Case Id's should not be mixed up between Supportbench instances","type":"fixed"},{"_id":"595e8f6c292ee40015fcf895","update":"Agents with role that are unable to edit profile still see the edit profile link","type":"fixed"},{"_id":"595e8f6c292ee40015fcf894","update":"https://supportbench.com should redirect to https://www.supportbench.com","type":"improved"},{"_id":"595e8f6c292ee40015fcf893","update":"Replace template favourites with recently used / edited","type":"improved"},{"_id":"595e8f6c292ee40015fcf892","update":"When adding / updating a template, the template list should reload and popup","type":"improved"},{"_id":"595e8f6c292ee40015fcf891","update":"Leave previous search results loaded","type":"improved"},{"_id":"595e8f6c292ee40015fcf890","update":"Add Google Sign-In Support","type":"added"},{"_id":"595e8f6c292ee40015fcf88f","update":"Add transfer button to the case view screen beside the owner label","type":"added"},{"_id":"595e8f6c292ee40015fcf88e","update":"Add button in header should drop-down to all available creation items.","type":"added"},{"_id":"595e8f6c292ee40015fcf88d","update":"","type":"added"}],"body":"[block:api-header]\n{\n  \"title\": \"Bug Fix Release\"\n}\n[/block]\nSince our last release, we have been busy knocking off any bugs we have found and improving the Agent experience.  Some notable features:\n\n- You can now create a case, company, contact, article, or calendar event from the + button within the header.\n- There is a new transfer link within the case details making it even faster to move cases around.\n- If you have a Google account, you can use it to authenticate into Supportbench.","slug":"supportbench-release-july-1st-2017-20170701","title":"Supportbench Release - July 1st 2017 - (2017.07.01)"}

Supportbench Release - July 1st 2017 - (2017.07.01)


[block:api-header] { "title": "Bug Fix Release" } [/block] Since our last release, we have been busy knocking off any bugs we have found and improving the Agent experience. Some notable features: - You can now create a case, company, contact, article, or calendar event from the + button within the header. - There is a new transfer link within the case details making it even faster to move cases around. - If you have a Google account, you can use it to authenticate into Supportbench.
fixed
Community articles are not searchable
fixed
New email routes allow you to save if priority and queues are not set
fixed
When creating a template, the template would not save as a hot issue if selected
fixed
When creating a template, the required fields do not display
fixed
Hot templates don't load for the specified team
fixed
Hot templates don't load after division change
fixed
Could not add a user into an existing account who was deleted in the past
fixed
When clearing a company within the case addition screen, the add company button disappears
fixed
Case list export would fail if you are using the division feature
fixed
Attachments do not delete when creating a new activity
fixed
Asset custom field for dropdown lists failed caused error on new asset creation
fixed
When selecting a company for a new contact, the company id saves in lower case
fixed
Articles within the search would not link to the loaded case
fixed
Articles would not unlink from a case within the case view
fixed
Unable to link JIRA issues to case
fixed
You can not roll back a case after a merge
fixed
URL custom field did not display on articles when editing
fixed
Case closure screen tags and multi-drop down lists do not display
fixed
When searching for a case id, the case found does not actually go to the case
fixed
Email subject line does not change after it's changed within a new outbound email activity
fixed
When loading a template with content, the activity type is lost
fixed
When creating a new case and you create a new company, the add button should change to edit
fixed
When custom fields expand in workflow notifications
fixed
Embedded images in outbound emails do not display between Supportbench instances
fixed
If you attach a file to a new activity and create a new one right after, the attachment tab is selected
fixed
Case Id's should not be mixed up between Supportbench instances
fixed
Agents with role that are unable to edit profile still see the edit profile link
improved
https://supportbench.com should redirect to https://www.supportbench.com
improved
Replace template favourites with recently used / edited
improved
When adding / updating a template, the template list should reload and popup
improved
Leave previous search results loaded
added
Add Google Sign-In Support
added
Add transfer button to the case view screen beside the owner label
added
Add button in header should drop-down to all available creation items.