{"_id":"59e05c4a4fd15b00103f516c","project":"565416f3ac09cc2100feb2d5","initVersion":{"_id":"565416f4ac09cc2100feb2d8","version":"1.0"},"user":{"_id":"565416cace43aa21002b2566","username":"","name":"Eric Klimuk"},"__v":1,"createdAt":"2017-10-13T06:25:14.241Z","changelog":[{"_id":"59e05c4a4fd15b00103f5185","update":"Community articles are not searchable","type":"fixed"},{"_id":"59e05c4a4fd15b00103f5184","update":"Case list export would fail if you are using the division feature","type":"fixed"},{"_id":"59e05c4a4fd15b00103f5183","update":"Asset custom field for dropdown lists failed caused error on new asset creation","type":"fixed"},{"_id":"59e05c4a4fd15b00103f5182","update":"Customer survey link sent within an email sent to wrong url","type":"fixed"},{"_id":"59e05c4a4fd15b00103f5181","update":"Favourites within the navbar list did not load properly","type":"fixed"},{"_id":"59e05c4a4fd15b00103f5180","update":"New email routes allow you to save if priority and queues are not set","type":"fixed"},{"_id":"59e05c4a4fd15b00103f517f","update":"When creating a template, the template would not save as a hot issue if selected","type":"fixed"},{"_id":"59e05c4a4fd15b00103f517e","update":"Hot templates don't load for the specified team","type":"fixed"},{"_id":"59e05c4a4fd15b00103f517d","update":"When selecting a company for a new contact, the company id saves in lower case","type":"fixed"},{"_id":"59e05c4a4fd15b00103f517c","update":"Articles within the search would not link to the loaded case","type":"fixed"},{"_id":"59e05c4a4fd15b00103f517b","update":"Articles would not unlink from a case within the case view","type":"fixed"},{"_id":"59e05c4a4fd15b00103f517a","update":"Unable to link JIRA issues to case","type":"fixed"},{"_id":"59e05c4a4fd15b00103f5179","update":"Case closure screen tags and multi-drop down lists do not display","type":"fixed"},{"_id":"59e05c4a4fd15b00103f5178","update":"When searching for a case id, the case found does not actually go to the case","type":"fixed"},{"_id":"59e05c4a4fd15b00103f5177","update":"When loading a template with content, the activity type is lost","type":"fixed"},{"_id":"59e05c4a4fd15b00103f5176","update":"Embedded images in outbound emails do not display between supportbench instances","type":"fixed"},{"_id":"59e05c4a4fd15b00103f5175","update":"New agent tour, clicking anywhere on the your doest allow you to come back to where u left off.","type":"fixed"},{"_id":"59e05c4a4fd15b00103f5174","update":"Linked cases tab within an article does not load","type":"fixed"},{"_id":"59e05c4a4fd15b00103f5173","update":"Avg Resolution and Avg time spent case reports do not load","type":"fixed"},{"_id":"59e05c4a4fd15b00103f5172","update":"Customer NPS score text includes extra >","type":"fixed"},{"_id":"59e05c4a4fd15b00103f5171","update":"Configuration headers are not expanded on default","type":"fixed"},{"_id":"59e05c4a4fd15b00103f5170","update":"HTML did not strip all Outlook / Word HTML in plain text conversions","type":"fixed"},{"_id":"59e05c4a4fd15b00103f516f","update":"Maximizing the editor does not show the screen","type":"fixed"},{"_id":"59e05c4a4fd15b00103f516e","update":"The source code within the editor is not loading the HTML parser","type":"fixed"},{"_id":"59e05c4a4fd15b00103f516d","update":"When creating a template, the required fields do not display","type":"fixed"},{"_id":"59e06299a7ec6300103d34ee","update":"Add button in header should drop-down to all available creation items.","type":"fixed"},{"_id":"59e06299a7ec6300103d34ed","update":"Add contact and company summaries to case add screen","type":"fixed"},{"_id":"59e06299a7ec6300103d34ec","update":"Configuration headers do not save their position","type":"fixed"},{"_id":"59e06299a7ec6300103d34eb","update":"When clearing a company within the case addition screen, the add company button disappears","type":"fixed"},{"_id":"59e06299a7ec6300103d34ea","update":"URL custom field did not display on articles when editing","type":"fixed"},{"_id":"59e06299a7ec6300103d34e9","update":"Contact and Company recent case lists are displaying trashed cases","type":"fixed"},{"_id":"59e06299a7ec6300103d34e8","update":"Community attachments would not upload when more than 256KB","type":"fixed"},{"_id":"59e06299a7ec6300103d34e7","update":"Community attachments do not delete immediately after upload","type":"fixed"},{"_id":"59e06299a7ec6300103d34e6","update":"When editing the url of a community, the url will return as invlid if changed and the old one was used","type":"fixed"},{"_id":"59e06299a7ec6300103d34e5","update":"Custom fields when required, the red font does not cover all of the field","type":"fixed"},{"_id":"59e06299a7ec6300103d34e4","update":"Company and contacts are still allowed to be added / edited if when not allowed within the role","type":"fixed"},{"_id":"59e06299a7ec6300103d34e3","update":"Add article within the activity is still enabled even when user does not have permission to create an article","type":"fixed"},{"_id":"59e06299a7ec6300103d34e2","update":"Article preview button doesn't work","type":"fixed"},{"_id":"59e06299a7ec6300103d34e1","update":"Agents are allowed to delete the retired and pending review containers","type":"fixed"},{"_id":"59e06299a7ec6300103d34e0","update":"If you attach a file to a new activity and create a new one right after, the attachment tab is selected","type":"fixed"},{"_id":"59e06299a7ec6300103d34df","update":"History title for the SFDC sync log was being displayed as NULL","type":"fixed"},{"_id":"59e06299a7ec6300103d34de","update":"X-Axis on chart analytics not dynamically set, the numbers can not be read properly","type":"fixed"},{"_id":"59e06299a7ec6300103d34dd","update":"https://supportbench.com should redirect to https://www.supportbench.com","type":"fixed"},{"_id":"59e06299a7ec6300103d34dc","update":"Agents with role that are unable to edit profile still see the edit profile link","type":"fixed"},{"_id":"59e06299a7ec6300103d34db","update":"Case Id's should not be mixed up between Supportbench instances","type":"improved"},{"_id":"59e06299a7ec6300103d34da","update":"Leave previous search results loaded","type":"improved"},{"_id":"59e06299a7ec6300103d34d9","update":"All accounts should have a vanity url","type":"improved"},{"_id":"59e06299a7ec6300103d34d8","update":"When closing a case in a queue, assign the person closing the case ownership.","type":"improved"},{"_id":"59e06299a7ec6300103d34d7","update":"Stop automatic browser push notifications for new users, now optional within user profile","type":"improved"},{"_id":"59e06299a7ec6300103d34d6","update":"The filters on the configuration section do not include parent topics","type":"improved"},{"_id":"59e06299a7ec6300103d34d5","update":"Darken and add asterisks to required fields for high contrast screens","type":"improved"},{"_id":"59e06299a7ec6300103d34d4","update":"Trashing a case should look like merging within the case list","type":"improved"},{"_id":"59e06299a7ec6300103d34d3","update":"Replace template favourites with recently used / edited","type":"improved"},{"_id":"59e06299a7ec6300103d34d2","update":"When adding / updating a template, the template list should reload and popup","type":"improved"},{"_id":"59e06299a7ec6300103d34d1","update":"Add transfer button to the case view screen beside the owner label","type":"improved"},{"_id":"59e06299a7ec6300103d34d0","update":"Contact and Company recent case lists should display all closed cases","type":"improved"},{"_id":"59e06299a7ec6300103d34cf","update":"Change the add table button within the editor toolbar to a quicktable dropdown","type":"improved"},{"_id":"59e06299a7ec6300103d34ce","update":"Better filtering within configuration section","type":"improved"},{"_id":"59e06299a7ec6300103d34cd","update":"Create a suggested articles link to the right of an activity","type":"added"},{"_id":"59e06299a7ec6300103d34cc","update":"Add button in header should drop-down to all available creation items.","type":"added"},{"_id":"59e06299a7ec6300103d34cb","update":"Add contact and company summaries to case add screen","type":"added"},{"_id":"59e06299a7ec6300103d34ca","update":"New view option - Cases Older than X Days","type":"added"},{"_id":"59e06299a7ec6300103d34c9","update":"Add the ability to quickly create a company / contact within the case addition screen without opening a new window.","type":"added"},{"_id":"59e06299a7ec6300103d34c8","update":"on HTML editors .. add variable dropdown list","type":"added"},{"_id":"59e06299a7ec6300103d34c7","update":"Ability to edit / reorder rows within the case summary section via the policy","type":"added"},{"_id":"59e06299a7ec6300103d34c6","update":"Add full text search ability for Case, Company, Contact custom fields","type":"added"},{"_id":"59e06299a7ec6300103d34c5","update":"Add ability to filter on company or contact within analytic section","type":"added"},{"_id":"59e06299a7ec6300103d34c4","update":"Create Article templates to allow reusable CSS and Content","type":"added"},{"_id":"59e06299a7ec6300103d34c3","update":"Add Google Sign-In Support","type":"added"},{"_id":"59e06299a7ec6300103d34c2","update":"Scroll bars are hard to see and scroll","type":"added"},{"_id":"59e06299a7ec6300103d34c1","update":"New notification template variable to expand to a case url within the agent interface {{agent_url_to_case}}","type":"added"},{"_id":"59e06299a7ec6300103d34c0","update":"Auto format phone and mobile contact numbers","type":"added"},{"_id":"59e06299a7ec6300103d34bf","update":"","type":"added"}],"body":"We have been working hard on brining new features that will elevate support teams and are please to announce this new roll-up release.  There have been a good number of new features and even more bug fixes.  Have a read below on all of the latest changes.","slug":"supportbench-release-oct-15th-2017-20171015","title":"Supportbench Release - Oct 15th 2017 - (2017.10.15)"}

Supportbench Release - Oct 15th 2017 - (2017.10.15)


We have been working hard on brining new features that will elevate support teams and are please to announce this new roll-up release. There have been a good number of new features and even more bug fixes. Have a read below on all of the latest changes.
fixed
Community articles are not searchable
fixed
Case list export would fail if you are using the division feature
fixed
Asset custom field for dropdown lists failed caused error on new asset creation
fixed
Customer survey link sent within an email sent to wrong url
fixed
Favourites within the navbar list did not load properly
fixed
New email routes allow you to save if priority and queues are not set
fixed
When creating a template, the template would not save as a hot issue if selected
fixed
Hot templates don't load for the specified team
fixed
When selecting a company for a new contact, the company id saves in lower case
fixed
Articles within the search would not link to the loaded case
fixed
Articles would not unlink from a case within the case view
fixed
Unable to link JIRA issues to case
fixed
Case closure screen tags and multi-drop down lists do not display
fixed
When searching for a case id, the case found does not actually go to the case
fixed
When loading a template with content, the activity type is lost
fixed
Embedded images in outbound emails do not display between supportbench instances
fixed
New agent tour, clicking anywhere on the your doest allow you to come back to where u left off.
fixed
Linked cases tab within an article does not load
fixed
Avg Resolution and Avg time spent case reports do not load
fixed
Customer NPS score text includes extra >
fixed
Configuration headers are not expanded on default
fixed
HTML did not strip all Outlook / Word HTML in plain text conversions
fixed
Maximizing the editor does not show the screen
fixed
The source code within the editor is not loading the HTML parser
fixed
When creating a template, the required fields do not display
fixed
Add button in header should drop-down to all available creation items.
fixed
Add contact and company summaries to case add screen
fixed
Configuration headers do not save their position
fixed
When clearing a company within the case addition screen, the add company button disappears
fixed
URL custom field did not display on articles when editing
fixed
Contact and Company recent case lists are displaying trashed cases
fixed
Community attachments would not upload when more than 256KB
fixed
Community attachments do not delete immediately after upload
fixed
When editing the url of a community, the url will return as invlid if changed and the old one was used
fixed
Custom fields when required, the red font does not cover all of the field
fixed
Company and contacts are still allowed to be added / edited if when not allowed within the role
fixed
Add article within the activity is still enabled even when user does not have permission to create an article
fixed
Article preview button doesn't work
fixed
Agents are allowed to delete the retired and pending review containers
fixed
If you attach a file to a new activity and create a new one right after, the attachment tab is selected
fixed
History title for the SFDC sync log was being displayed as NULL
fixed
X-Axis on chart analytics not dynamically set, the numbers can not be read properly
fixed
https://supportbench.com should redirect to https://www.supportbench.com
fixed
Agents with role that are unable to edit profile still see the edit profile link
improved
Case Id's should not be mixed up between Supportbench instances
improved
Leave previous search results loaded
improved
All accounts should have a vanity url
improved
When closing a case in a queue, assign the person closing the case ownership.
improved
Stop automatic browser push notifications for new users, now optional within user profile
improved
The filters on the configuration section do not include parent topics
improved
Darken and add asterisks to required fields for high contrast screens
improved
Trashing a case should look like merging within the case list
improved
Replace template favourites with recently used / edited
improved
When adding / updating a template, the template list should reload and popup
improved
Add transfer button to the case view screen beside the owner label
improved
Contact and Company recent case lists should display all closed cases
improved
Change the add table button within the editor toolbar to a quicktable dropdown
improved
Better filtering within configuration section
added
Create a suggested articles link to the right of an activity
added
Add button in header should drop-down to all available creation items.
added
Add contact and company summaries to case add screen
added
New view option - Cases Older than X Days
added
Add the ability to quickly create a company / contact within the case addition screen without opening a new window.
added
on HTML editors .. add variable dropdown list
added
Ability to edit / reorder rows within the case summary section via the policy
added
Add full text search ability for Case, Company, Contact custom fields
added
Add ability to filter on company or contact within analytic section
added
Create Article templates to allow reusable CSS and Content
added
Add Google Sign-In Support
added
Scroll bars are hard to see and scroll
added
New notification template variable to expand to a case url within the agent interface {{agent_url_to_case}}
added
Auto format phone and mobile contact numbers